Ticket Policies

Please examine your ticket to ensure the proper performance date and time.

Unless otherwise noted on the ticket front, performances take place at Marion Oliver McCaw Hall at Seattle Center, 321 Mercer St., Seattle, WA 98109.

All sales are final. There are no refunds. Artists are subject to change without prior notice. There is no late seating or re-entry. Late seating is at the discretion of management. Those who exit during the performance will be seated only during an appropriate interval (usually intermission) or at the discretion of house management. Copying any performance by camera, phone, audio, or video recording equipment is prohibited.

Ticket sales on the premises are through our box office only. All other on-site sales are prohibited. Tickets are a revocable license and admission may be refused upon refunding the face value of the ticket. Any person whose conduct is deemed disruptive to others is subject to ejection without refund. 

No outside food or beverage is permitted inside McCaw Hall or Opera Center unless otherwise noted.

In consideration of others, turn off cell phones and remain silent once the music or event begins. No texting, emailing, or other similar activities are permitted during the performance. Please refrain from wearing strong fragrances.

Prior to show time, you may donate your ticket for resale by calling the Ticket Donation Voicemail Line at 206.676.5544

All single-ticket sales are final. There are no refunds on any single ticket purchase(s). Ticket exchange for single tickets are only permitted based on availability for the same title, and are at the discretion of management. Exchange fees and upgrade charges may apply.

If "E-Ticket" delivery has been requested, your digital tickets will be available in your account at least 2 days before your performance. You will be able to log into My Account and access your digital tickets. If you do not see your digital tickets in your account within 48 hours before your performance, please contact the ticket office.

Artists, prices, and seating are subject to change without prior notice. Late seating is at the discretion of management. Those who exit during the performance may not be reseated. All ticket prices include a $3 per seat Facility Fee. Copying any performance by smartphone, camera, audio, or video recording equipment is prohibited.

Questions regarding ticket policies may be directed to Audience Services: available via phone at 206.389.7676, Monday through Friday, 10:00 AM to 6:00 PM, or via e-mail at tickets@seattleopera.org.

Please keep a copy of your email confirmation as receipt of your order.

Tickets will be delivered at least two weeks before your first performance dates.

Ticket exchanges are available until 4:00 PM the day of the performance or 4:00 PM Sat. for Sun. performances. Exchanges are limited to the same opera.

You may cancel your entire package or any specific performance until August 1, 2024, and receive a refund or have the value of the tickets held on your Seattle Opera account. Any value held on your Seattle Opera account from 2024/25 subscriptions, must be used by June 30, 2025. Seattle Opera will retain the $15 order fee. Notice of cancellation must be received in writing. No cancellations after August 1, 2024. 

Donations included with subscriptions are acknowledged within two weeks of full payment. Please contact Donor Services at 206.389.7669 or donor.services@seattleopera.org with questions or requests. You may have separate charges on your credit card from Seattle Opera for your donation.

For installment plan orders: the final balance must be paid at least two weeks prior to the first performance of the package. Should any payment be declined by your credit/debit card company, the past due amount will be submitted daily, until authorization is received. This could result in more than one charge to your credit/debit card within a month, and will not delay future payment dates. Seattle Opera will not be responsible for any overdraft fees incurred due to an unscheduled charge to your account resulting from this.

Artists, prices, and seating are subject to change without prior notice. Latecomers and those who exit during the performance may not be reseated. All ticket prices include a $3 per seat Facility Fee. Copying any performance by smartphone, camera, audio, or video recording equipment is prohibited.

Questions regarding ticket policies may be directed to Audience Services: available via phone at 206.389.7676, Monday through Friday, 10:00 AM to 6:00 PM, or via e-mail at tickets@seattleopera.org.

Seattle Opera provides programs that are accessible to everyone in our community, regardless of financial standing. Fees for our youth programs are offered on a voluntary sliding scale, and we ask that each family choose the level that best fits their ability to pay. All participants receive the same instruction regardless of payment level. Custom payment plans are available by request.

Programs & Partnerships request notice of withdrawal from a program be submitted to programs@seattleopera.org. Participants who wish to withdraw 7 or more days prior to the first session will receive a full refund. Those who wish to withdraw less than 7 days prior to the first session will be refunded 50% of the total registration cost.

And participants who wish to withdraw after the program has started will not be refunded.

All Programs & Partnership event participants certify to assume all risks in association with Seattle Opera activities and do hereby release, absolve, indemnify, and hold harmless Seattle Opera and its staff and representatives for all Seattle Opera activities, except for the gross negligence of Seattle Opera.

Seattle Opera offers kid, teen, and family activities/performances for youth of all ages. Learn more about our programming to help decide what performance is best for the youth in your life. 

Some operas contain adult themes. Before bringing children, make sure that the show is appropriate for their age or maturity level. Consider checking out our content advisories, reading a synopsis on our website, and check with our ticket office staff if you aren’t sure.

Children will get much more out of going to an opera if you prepare them ahead of time by telling them the story and playing them a little of the music. Please teach your children to be respectful audience members.

No children 3 and under and no babes in arms are allowed for mainstage productions at McCaw Hall.  Thank you for your cooperation.

All gift certificate sales are final. Balances on gift certificates are not redeemable for cash. Gift certificates may only be redeemed for ticket purchases and are not available for use at Amusements or our online gift shop.

First and foremost, your safety is our top priority. Seattle Opera wishes everyone safe travels to and from all Seattle Opera performances and events. Please be sure to make your travel plans based on what is safest for you. Seattle Opera is committed to performing as scheduled. In Seattle Opera’s history, no performances have been canceled due to weather conditions.

To find out if a performance is still being held as scheduled, please check the homepage of our website. If there is any change to the schedule it will be noted there. You may also call the ticket office at 206.389.7676. The voicemail will be updated if there are any changes to the schedule.

If there is significant snow, most likely the performance will still be held as scheduled. However, if you are unable to travel safely, Seattle Opera will allow patrons to exchange tickets into another upcoming performance of the same opera, subject to availability. If it is the closing night of the opera, we may allow exchanges into future operas. Please contact the ticket office for available options. You may also donate your ticket to Seattle Opera. You will be sent a donation receipt to use for your taxes.

All ticket sales are final. If you need to change your performance date for any reason, please contact the ticket office or use the online exchange form. Ticket exchanges are normally a benefit for Seattle Opera subscribers only, but single ticket exchanges may be allowed during periods of significant snow events. Exchanges for all patrons may be subject to an upgrade charge as seating prices vary by performance. There is no refund for downgrades.

Seattle Opera does not support the resale of tickets for profit. Seattle Opera reserves the right to revoke tickets for any person or entity that resells our tickets above the printed face value.

Many ticket resellers mark up the price of individual tickets by more than double what Seattle Opera sells for the same seats! To ensure the best price for your tickets, purchase tickets online at seattleopera.org, by phone at 206.389.7676, in person at our Opera Center ticket office, or at the McCaw Hall Box Office prior to a performance.

Tickets held for pickup at will call may require purchaser identification for pickup. All identification requirements are made at the discretion of Seattle Opera Audience Services and are final. Tickets purchased through any other source may not be valid. Seattle Opera will not honor, service, reprint, refund, or replace tickets not sold through us.

If you believe you have been a victim of fraud, you should report your experience to a consumer protection agency.

Washington Attorney General Consumer Protection Division
800.551.4636
206.464.6684

City of Seattle Consumer Protection
206.386.1267

Phone: 206.389.7676
Outside of Seattle: 800.426.1619
For TTY Service: 800.833.6388
Group Sales: 206.676.5588
Ticket Donations: 206.676.5544
tickets@seattleopera.org

Opera Center Ticket Office:
363 Mercer Street
Located directly next to McCaw Hall at the corner of 4th Avenue North and Mercer Street, across from the Mercer Street Parking Garage

Phone and In-Person Hours:
Monday through Friday, 10:00 AM–6:00 PM

Additional weekend hours on performance days only:
Saturday mainstage performance days, 1:00 PM–5:00 PM
Closed on performance Sundays (but available via email or at McCaw Hall; see below)

Marion Oliver McCaw Hall Box Office:
321 Mercer Street
In-person only; no phones.
This box office is only open on performance days, beginning 90 minutes prior to the performance start time (6:00 PM for evening performances that begin at 7:30 PM, and 12:30 PM for Sunday matinees that begin at 2:00 PM).

Mailing Address
Seattle Opera Ticket Office
363 Mercer St.
Seattle, WA 98109